Our hotspots will only work if the network’s signal reaches the area. We cannot guarantee connectivity, but you may wish to view the network coverage maps in the area that you will mainly use the hotspot to get a general idea of coverage. Coverage maps are not guaranteed.
If you feel that the mobile hotspot is broken, you can return the entire Chromebook/hotspot bundle back to the branch where you checked it out and inform a library staff member. CCPL staff will assist you in troubleshooting the issue, or trying to get you a replacement bundle if one is available.